Legal information
Legal notices
Website publisher : ScanMyLove
Publication director : Gildas GARREC
Hosting : Hostinger International Ltd - 61 Lordou Vironos st., 6023 Larnaca, Cyprus (European Union)
Address : 16 allée Jacques Berque, 44000 Nantes, France
Contact : contact@psychologieetserenite.com
Main website : https://psychologieetserenite.com
Intellectual property : All content (text, graphics, software, analyses) on the ScanMyLove website is protected by copyright. Any reproduction, even partial, is prohibited without prior authorization.
Terms of service
1. Purpose
These Terms govern the sale of analysis reports on the ScanMyLove platform (https://scan.psychologieetserenite.com). Chat is included in paid reports. By making a purchase, the user unreservedly accepts these terms.
2. Services offered
ScanMyLove offers: (a) a free statistics dashboard based on local conversation analysis, (b) automatically generated paid analysis reports, (c) a paid chat module allowing questions based on the imported conversation.
3. Pricing
Prices are shown in euros including tax. Essential Report: EUR 1.90 (chat included). Premium Report: EUR 9.90 (chat included). Prices may be changed at any time, without retroactive effect on purchases already made.
4. Payment
Payment is made through the secure Stripe platform. Accepted payment methods are: credit card (Visa, Mastercard, Amex). Payment is charged immediately upon order validation.
5. Delivery
PDF reports are generated and delivered instantly after payment. The download link is valid for 24 hours. Chat credits are activated immediately after payment.
6. Right of withdrawal
In accordance with consumer protection law, the right of withdrawal does not apply to digital content provided immediately after payment. By purchasing a report or chat credits, you expressly accept immediate delivery and waive your right of withdrawal.
7. Limitation of liability
Generated analyses are provided for informational purposes and do not constitute medical, psychological or therapeutic advice. They do not replace a consultation with a healthcare professional. ScanMyLove shall not be held liable for the use made of analysis results.
Privacy policy
1. Data controller
The data controller is Psychologie et Sérénité, represented by Gildas GARREC. For any questions regarding data protection, you can contact us at: contact@psychologieetserenite.com.
2. Data collected
ScanMyLove is designed to operate 100% anonymously. No registration is required. No identifier, tracking cookie or fingerprint is used to identify users.
The imported conversation is stored exclusively in your browser’s localStorage (client-side). The only data passing through our servers are: the anonymized conversation (when purchasing a report) and the Stripe payment session.
3. Anonymization before analysis
Before any transmission to our analysis service, your conversation is automatically anonymized:
- Participant names are replaced with “Person A”, “Person B”
- Phone numbers, email addresses, postal addresses and banking data are masked
- Only the anonymized text is transmitted encrypted (TLS 1.3) for analysis
- Real names are restored in the final report, server-side, without ever leaving our infrastructure
4. Hosting and transfers
Hosting: Hostinger International Ltd, 61 Lordou Vironos st., 6023 Larnaca, Cyprus (European Union). Data is hosted within the European Economic Area.
Analysis subprocessor: Anthropic PBC (San Francisco, USA). Anonymized conversations are transmitted encrypted (TLS 1.3) for analysis. Anthropic is certified under the EU-U.S. Data Privacy Framework (DPF), ensuring data protection equivalent to GDPR, pursuant to the European Commission’s adequacy decision of July 10, 2023.
Payment: Stripe Inc. (USA), PCI DSS Level 1 certified and Data Privacy Framework participant.
5. Data retention periods
| Data | Duration |
|---|---|
| Conversation (localStorage) | Browser session (deleted on close or manually) |
| Report token / PDF | 7 days maximum, then automatically deleted |
| Stripe data | According to Stripe’s retention policy |
| Data on our servers | Zero retention — no conversation is permanently stored |
6. Legal basis
Data processing relies on two legal bases:
- Explicit consent (Article 6.1.a GDPR): a consent window is displayed before uploading the conversation file, informing the user of anonymized processing
- Contract performance (Article 6.1.b GDPR): processing is necessary for the provision of the paid report service
7. Your rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access: obtain confirmation whether your data is or is not being processed
- Right to rectification: correct inaccurate data
- Right to erasure: request deletion of your data
- Right to data portability: retrieve your data in a structured format
- Right to object: oppose the processing of your data
- Right to restriction: request limitation of processing
To exercise these rights, contact us at: contact@psychologieetserenite.com. You also have the right to lodge a complaint with the CNIL (French data protection authority) (www.cnil.fr).
8. Cookies
ScanMyLove does not use any tracking, advertising or analytics cookies. Only strictly necessary technical cookies for secure payment (Stripe) may be placed.
9. Security
The following security measures are implemented to protect your data:
- HTTPS/TLS 1.3 encryption for all communications
- Automatic anonymization of personal data before any transfer
- Zero data retention on our servers (conversations not stored)
- Client-side storage only (browser localStorage)
- Time-limited download tokens (7 days) with HMAC integrity verification
Last updated: February 17, 2026 - © ScanMyLove